7 Ways to Fix Your Ring Doorbell If It Isn't Charging Properly

Publish date: 2024-06-26

If your Ring doorbell isn't charging properly, first try checking and refreshing the power status in the mobile app.
You should also make sure to check that the Ring's cable and charging outlet are working properly.
Here are seven of the most common ways to fix your Ring doorbell when it doesn't seem to be charging properly.

Your Ring doorbell keeps you informed about what's going on at your front door – as long as the battery holds out. Generally, Ring batteries should last for up to six months before needing a recharge, and if it's connected directly to your home's power, the battery should be topped off constantly, meaning you never need to remove it from the Ring unit.

But sometimes it may seem like your Ring doorbell isn't charging. Here are the top seven ways to get your Ring doorbell charged and working properly.

Check the power status

The Ring app can tell you a lot about the status of your battery and power system. Start the app and then, on the Dashboard page, tap the gear-shaped Settings icon atop the camera video. Tap Device Health. In the Power section, you should see the battery level remaining if you are running on battery, or the transformer status if the Ring is running off of house power. If the Ring is running on house power, look for a message about your home's transformer voltage to see if there's an issue with your wiring or transformer which is keeping your Ring from staying fully charged. If so, you might need to do some electrical work on your home (or hire an electrician) to do that.

Check the Ring's device health to see if there's an obvious problem with your battery. Dave Johnson

Refresh the battery in the app

You might think that your Ring isn't charging because it more or less tells you that – the battery status in the Ring app (see the Device Health page in the previous tip) might show a low battery status or even an error to add a battery right after you charge and replace it. If you see that, before you take any additional troubleshooting steps, it's a good idea to refresh the battery status in the app. To do that, just ring the doorbell several times. Then restart the app and check the status. If that was the issue, the battery status should now be accurate.

Sometimes, low battery levels are inaccurate until you refresh the app. Dave Johnson

Check your Wi-Fi signal

A bad or intermittent Wi-Fi signal can interfere with many aspects of your Ring doorbell, including getting notifications in a timely manner, seeing smooth video, and getting accurate battery status. Moreover, a weak Wi-Fi signal can force the Ring doorbell to work harder, draining the battery much faster than usual. If in doubt, try to enhance your wireless connection. Move the router closer to your Ring doorbell if possible, or add a Wi-Fi repeater to your home to amplify the signal.

Make sure the cable and charger is in working order

If your Ring battery doesn't seem to be charging properly when you remove it from the doorbell and bring it indoors for its occasional charging session, it's reasonable to suspect that there might be an issue with what you're using to try to charge it. Is the USB cable working properly? How about the charger itself? And if you're plugging it into a wall outlet, make sure it's delivering power. Some outlets are switched, and you might need to throw a light switch to get it working. Move the battery to a different charger, cable, or outlet if needed.

Optimize Ring's sensor settings

If the battery needs to be removed and charged frequently, the problem might not be that the battery isn't charging. Instead, the Ring's sensor settings might be so sensitive that they are draining the battery too quickly. The solution? Reduce the sensitivity. Starter the Ring app and tap the gear-shaped Settings icon above the Ring's video. Tap Motion Settings and then tap Motion Sensitivity. Adjust this setting by sliding the control to the left.

You can extend the life of your battery (and get more accurate notifications) by reducing the sensitivity of the Ring motion sensor. Dave Johnson

Beware of weather extremes

Your Ring sits outdoors and is exposed to all sorts of weather conditions. In certain parts of the country, it might be subjected to extreme cold. The lithium-ion battery in your Ring doorbell has trouble holding a charge in very cold weather, so it might not work as well and drain much faster in the winter months. Below 40 degrees Fahrenheit, the battery will need to be charged much more frequently, and below about -5 degrees, it might not work at all. If you have trouble with the Ring draining quickly, bring the battery indoors, let it warm up to room temperature, and then charge it normally.

Replace the battery

If all else fails, you might need to charge the battery. This is especially true if you have had the Ring alarm for several years; after repeated charge and discharge cycles, it might not hold a charge well anymore and may be ready for replacement.

Dave Johnson

Freelance Writer

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